To receive a username and password, you must first create a profile by registering on the website. After this, you will be given the opportunity to select and purchase an exam.

You can contact customer support via the feedback form through the website, or call our customer service at (903) 893-3717 to retrieve your username.

To reset your password, select "Sign In" from the menu. You can then click the "Reset your password" link on bottom the right.

Next, you will need to enter your email address and click 'Send reset email'. A reset key will be sent to your email.

Once you receive your reset key, Click 'Enter it here!' to enter your reset key and click 'Next step'.

No, you create your username during the signup process. Your email address is only used for communication purposes. You will receive a welcome email after you create your account with your login information.

After you create a profile, you will be asked if you would like to purchase the examination. You are not forced to choose at that moment. You can come back later to make your purchase when ready.

In most cases, it is because the billing information for your credit/bank card does not match the billing address in your profile or there are insufficient funds in your account. This is to prevent fraud. Another reason could be the security phrase was not entered correctly. The security phrase is case sensitive.

Sorry, we only accept checks for group orders, but you can purchase a money card from most major grocery stores such as Walmart, Target, Albertsons, or Kroger.

Yes, but they will need to enter their credit/bank card billing address in place of your address for the purchase.

 The exam is timed for 90 minutes and will need to be completed through one of our proctor services.

There are 70 questions and 5 pilot questions on the exam. Pilot questions are not scored. To pass the exam, you must receive a minimum score of 70%. The exam must be completed through one of our proctor services.

After purchase, you are given one (1) opportunity to pass the Food Managers Certification exam. If you fail your exam, you will be required to repurchase the exam in order to take it again.

Once you begin the Food Managers Certification exam, it must be completed in one sitting through one of our proctor testing services.

Every new FMC examination form will contain 70% of the exam items from the previous exam form as “core” questions. The remaining 30% of questions are then replaced with questions of equal difficulty, based on prior item performance, similar content, to meet the requirements of the exam blueprint, and SME recommendations there by establishing form equivalence.

To receive your Food Managers Certification certificate, you must first create a profile and then purchase the examination. Once your purchase is complete, you can schedule your appointment to take your certification exam. After you complete your exam, you will be able to print your certificate.

You can log into your Food Managers Certification account from any computer. This allows you to access your account and print your certificate from any computer with internet access and printer. This could be at work, a public library, a friend or family member's house, or career placement center.

It does not cost anything. You may sign in to your account and reprint your Food Managers Certification certificate any time you want from any computer with internet access until the expiration date of the certificate.

Your Food Managers Certification certificate is good for five (5) years. The expiration date of your certificate can be found on your Food Managers Certification certificate.