On Test Day | Frequently Asked Questions | Food Managers Certification
On Test Day

Launch Exam
On test day, launch your exam by entering your appointment confirmation number and the first four (4) letters of your last name/surname. You should launch your exam 15 minutes before the scheduled start time so that you can complete the inspection of your testing environment. If you completed the System Readiness Check before test day, click TAKE MY EXAM.

Check In
On the day of your exam, please make sure you allow 15 minutes to prepare your testing environment. When you are comfortably sitting at your workstation go to the Prometric ProProctor site at https://rpcandidate.prometric.com/ and launch your exam. Our easy-to-follow, self-serve check-in process will guide through the final preparations before you are greeted by a Prometric Readiness Agent. Close doors to the room you are working in, including doors to closets and visible bathrooms.

  • Step 1. Image Capture
    • Simply position your face using the guides on the screen and click the CAPTURE button. Make sure you check that the image clearly shows your face and is not blurry. Click ACCEPT.
  • Step 2. ID Capture
    • Position your ID card using the guides on the screen and click the CAPTURE button. Make sure you check that all text is readable. Be sure to use only a government-issued, non-expired ID. For specific identification requirements, check your exam confirmation email. Once complete, click ACCEPT.
  • Step 3. Readiness Checklist
    • Next, before you are met by a Prometric Readiness Agent who will complete the check-in process, review, and become familiar with the Readiness Checklist, which will walk you through what to expect.

Meet your Prometric Readiness Agent
Your Prometric Readiness Agent will guide you through three security checks before launching your exam.

  • Check 1. Candidate Detail Information
    • Your readiness agent will confirm your name, email address, and exam details with you via video chat.
  • Check 2. 360 Environmental Check
    • Your Readiness Agent will ask you to provide a 360-degree view of your environment using your webcam. Your agent will also ask you to scan your work surface using your webcam. During this step, your Readiness Agent will ask to inspect things such as bookshelves, wall hangings, as well as electronic devices. It is recommended to have a large bedsheet or linen available if asked to cover any area of clutter.
    • IMPORTANT: Do not have your laptop connected to a docking station anytime during the setup of your exam. This can cause connectivity issues. Make sure to clear your workspace and put away all personal items.
  • Check 3. Candidate Person Check
    • Your Readiness Agent will ask you to stand up to do a scan of yourself. This scan will include – but is not limited to – conducting sleeve, pocket, glasses, and behind ear checks. Additionally, you will be asked to turn all pockets inside out.
    • IMPORTANT: To expedite the check-in process, please remember to empty your pockets prior to the visual check.

Taking the Test
Now you are ready to take your online proctored exam. Although you will not see your Prometric Proctor, they will monitor you throughout the testing process and will be available to provide assistance at any point during your exam. Using the chat feature on the upper right of your screen, you can speak with or send a message to your Proctor when you need help. With this support function, you will be able to complete your exam with peace of mind, knowing that your Proctor is always virtually there with you.