, Prometric Proctor Services | Food Managers Certification
How do I begin my onsite exam?

To begin your exam, simply follow these steps below.

How to begin your exam

  1. Schedule Exam: Click the Schedule Exam button to schedule your appointment with the proctor service to take your certification examination.
  2. Take Exam: Arrive at your examination location at your scheduled time and follow the proctor's instruction to begin your examination.

Certification Exam

You will have 1 opportunity to pass your certification exam.  If you fail your certification exam, you will be required to repurchase the certification examination in order to retest.  You must score a minimum of 70% to pass the certification exam.

Arriving to taking your exam

After arriving at the proctor testing center, you will go through the student check-in procedures which include the following:

  • The proctor will greet you and have you sign-in.
  • You will be required to present a valid government issued identification such as a driver’s license, passport or military ID, bearing a recognizable current photo and signature.
  • The proctor will verify the name and signature of the student matches those of the student and registration record.
  • The proctor will then request the student place all prohibited items in a secure locker for retrieval after exam completion.  Prohibited items include written notes, published materials, testing aids, cell phones or cameras. Any materials that you are allowed to use during the exam will be provided to you by the proctor at the test site on the day of testing.
  • You will then be escorted to the testing room where you will be seated at a testing terminal and the proctor will explain the rules of the testing room.
  • The proctor will then initiate your examination.
  • Once you have competed your examination, you will be escorted out of the testing room and may leave the testing center. Note: exam scores are not viewable at the testing center.

After you leave the testing center, you may log into your FMC account to view your exam score along with any areas of deficiencies. Before you are shown your score, you will be prompted to take an optional survey about your experience at the testing center.  You will then have the option of printing your Certified Food Manager certificate if you have successfully passed your exam. Otherwise, you will be prompted to repurchase the Food Manager Certification examination to try again.

Before Scheduling Exam System Check

Before Scheduling your Exam

Run a system check to validate your device meets ProProctors basic system requirements. To run the system check, go to https://rpcandidate.prometric.com/ and click the Check Now button.

Please note: VPNs, firewalls and anti-virus software can prevent you from launching a ProProctor exam. Please refer to this article on the Knowledge Base for guidance.

Prometric recommends using the Chrome browser when taking this exam.

Before Test Day

Download & Install ProProctor Application
Before test day, download and install the ProProctor application that delivers your exam from https://rpcandidate.prometric.com/. Follow the instructions provided on the page. If the downloaded launch is blocked by your computer’s firewall, follow the additional instructions hyperlinked below for adding the software to your computer’s whitelisted application list on either MAC or Windows computer.

Conduct a System Readiness Check
Open the ProProctor application. Enter your appointment confirmation number and the first four (4) letters of your last name/surname. Click CHECK MY SYSTEM to complete the System Readiness Check.

On Test Day

Launch Exam
On test day, launch your exam by entering your appointment confirmation number and the first four (4) letters of your last name/surname. You should launch your exam 15 minutes before the scheduled start time so that you can complete the inspection of your testing environment. If you completed the System Readiness Check before test day, click TAKE MY EXAM.

Check In
On the day of your exam, please make sure you allow 15 minutes to prepare your testing environment. When you are comfortably sitting at your workstation go to the Prometric ProProctor site at https://rpcandidate.prometric.com/ and launch your exam. Our easy-to-follow, self-serve check-in process will guide through the final preparations before you are greeted by a Prometric Readiness Agent. Close doors to the room you are working in, including doors to closets and visible bathrooms.

  • Step 1. Image Capture
    • Simply position your face using the guides on the screen and click the CAPTURE button. Make sure you check that the image clearly shows your face and is not blurry. Click ACCEPT.
  • Step 2. ID Capture
    • Position your ID card using the guides on the screen and click the CAPTURE button. Make sure you check that all text is readable. Be sure to use only a government-issued, non-expired ID. For specific identification requirements, check your exam confirmation email. Once complete, click ACCEPT.
  • Step 3. Readiness Checklist
    • Next, before you are met by a Prometric Readiness Agent who will complete the check-in process, review, and become familiar with the Readiness Checklist, which will walk you through what to expect.

Meet your Prometric Readiness Agent
Your Prometric Readiness Agent will guide you through three security checks before launching your exam.

  • Check 1. Candidate Detail Information
    • Your readiness agent will confirm your name, email address, and exam details with you via video chat.
  • Check 2. 360 Environmental Check
    • Your Readiness Agent will ask you to provide a 360-degree view of your environment using your webcam. Your agent will also ask you to scan your work surface using your webcam. During this step, your Readiness Agent will ask to inspect things such as bookshelves, wall hangings, as well as electronic devices. It is recommended to have a large bedsheet or linen available if asked to cover any area of clutter.
    • IMPORTANT: Do not have your laptop connected to a docking station anytime during the setup of your exam. This can cause connectivity issues. Make sure to clear your workspace and put away all personal items.
  • Check 3. Candidate Person Check
    • Your Readiness Agent will ask you to stand up to do a scan of yourself. This scan will include – but is not limited to – conducting sleeve, pocket, glasses, and behind ear checks. Additionally, you will be asked to turn all pockets inside out.
    • IMPORTANT: To expedite the check-in process, please remember to empty your pockets prior to the visual check.

Taking the Test
Now you are ready to take your online proctored exam. Although you will not see your Prometric Proctor, they will monitor you throughout the testing process and will be available to provide assistance at any point during your exam. Using the chat feature on the upper right of your screen, you can speak with or send a message to your Proctor when you need help. With this support function, you will be able to complete your exam with peace of mind, knowing that your Proctor is always virtually there with you.