Individual Course Help

Learn how to purchase and take the course.

  • How do I purchase a course?

    Select Site and Create Account

    To make an individual course purchase:

    • First select your loctation and create your account by clicking Create Account from the top menu.
    • Select Courses from the menu.
    • Click the course you are interested to purchasing.  This will take you to the Purchase page to allow you to purchase your course.

    Purchase Credits

    • Billing Address: Before you can complete your purchase, you will need to enter your billing address.
    • Payment information: Next, you will be required to enter your credit card information.
    • After you have entered all of the required information, click Review Information to continue.
    • Once your billing information has been Reviewed, agree to the terms and click Purchase Course.
    • Your purchase is now complete and you are ready to begin your course.
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  • How do I begin my course?

    To begin your course, simply follow these steps below.

    How to begin your course

    • To begin taking your course, click on the green Study button to begin studying the training material (if purchased).
    • When you are ready to take your exam, you may click the Schedule Exam button to schedule your appointment with the proctor service to take your certification examination.


    Certification Exam

    You will have 1 opportunity to pass your certification exam.  If you fail your certification exam, you will be required to repurchase the certification examination in order to retest.  You must score a minimum of 70% to pass the certification exam.

    Arriving to taking your exam:

    • After arriving at the proctor testing center, you will go through the student check-in procedures which include the following:
    • The proctor will greet you and have you sign-in.
    • You will be required to present a valid government issued identification such as a driver’s license, passport or military ID, bearing a recognizable current photo and signature.
    • The proctor will verify the name and signature of the student matches those of the student and registration record.
    • The proctor will then request the student place all prohibited items in a secure locker for retrieval after exam completion.  Prohibited items include written notes, published materials, testing aids, cell phones or cameras. Any materials that you are allowed to use during the exam will be provided to you by the proctor at the test site on the day of testing.
    • You will then be escorted to the testing room where you will be seated at a testing terminal and the proctor will explain the rules of the testing room.
    • The proctor will then initiate your examination.
    • Once you have competed your examination, you will be escorted out of the testing room and my leave the testing center. Note: exam scores are not viewable at the testing center.

    After you leave the test center, you may log into your FMC account to view your exam score along with any areas of deficiencies. Before you are shown your score, you will be prompted to take an optional survey about your experience at the testing center.  You will then have the option of printing your Certified Food Manager certificate if you have successfully passed your exam. Otherwise, you will be prompted to repurchase the Food Manager Certification examination to try again.

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Bulk / Group Purchases

Learn how to manage your staffing certifications and access code(s) issuance

  • How do I make a bulk purchase?

    To make a bulk purchase you need to follow these steps.

    Purchasing Bulk Orders

    To get started please create a free account.

    You will then need to select "Bulk Purchases" from the menu.


    Order options
    To make a group purchase, you must:

    • select your location.
    • select the course you are interested in purchasing.
    • select the quantity of courses needed.
    • create a Passkey for your order (The Passkey will be issued to each employee along with a course Access Code from your bulk order to redeem their course.).
    • create a Purchase order (This would come from your company accounting department for cost tracking and is optional.).


    Company information
    Enter your company contact information.


    Billing address
    Verify billing information is correct and change if needed.


    Payment information
    You must now select your payment type, credit card or check by mail.

    • If paying by credit card, enter your payment information.
    • If paying by check, your codes will be activated upon receival of payment.


    Promotion
    You may also enter a Promotion code if available.

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  • How do I issue Access Codes to my employees?

    View Bulk Purchase Order

    To issue Access Codes to your employees after purchasing a bulk order:

    • First, simply sign into your account.
    • Select Bulk Purchases from the menu.
    • Then click View Orders next to How it works.  Your bulk order will also appear under Purchases.
    • Next, click on your bulk order. This will open and display your bulk order details, payment information, Management Sharing and Access Codes.

    Important hint:  Management Sharing allows you to share your bulk order with other managers to allow for them to issue Access Codes to their employees.

    Issue Access Codes and Pass Key

    Under Access Codes you will find your Access Codes purchased from your bulk order including the code expiration, code status, who the code was redeemed by and an option to email codes to your employees.

    To issue a code to your employee:

    • Click on the envelope next to the code you wish to use. A window will open to allow you to email the Access Code and Pass Key to the employee.

    Employees Redeeming Access Codes
    In order for your employees to redeem their course purchased from your bulk order, they will need to:

    • Create an account on the same website you purchased your bulk order through.
    • After their account has been created, they will need to click the Courses option from the menu. This will take them to the courses page.
    • Next, they will need to click on Redeem a code from the menu panel on the right and enter the Pass Key for the purchase along with one of the Access Codes from your bulk order and click Redeem.
    • After your employee redeems their course, they can begin taking their course immediately.
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  • How do I manage my bulk order?

    Managing Your Bulk Order
    To manage your bulk order account:

    • Sign into your account.
    • Select Bulk Purchases from the menu.
    • Click View Orders next to How it works. You can also access your bulk order by clicking Me in the menu and then selecting My purchases.
    • Your bulk order will appear under Purchases.
    • Click on your bulk order. This will open and display your bulk order details, payment information, Management Sharing and Access Codes.


    Order Details
    Order Details displays your Bulk order purchase number, date of purchase, purchase location, quantity of codes purchased and the passkey associated with the bulk order.


    Payment information
    Payment information displays the purchase cost, method of payment, status of purchase and the purchaser's name and address.


    Management sharing
    Management sharing allows the purchaser of a bulk order to share the bulk order with other managers to help meet training needs.  It's easy to share a bulk order. 

    • After making a bulk purchase, view the bulk order details.
    • Scroll down to Management sharing.
    • Enter the email address of the person to share the order with. 
    • Click the Share button.
    • If you want to unShare the order, simply click the X next to the person's email.


    Access Codes
    The Access codes area displays your bulk order access code information. The code information will include the Code number, date the code Expires, the Status of the code (Available, Redeemed, Expired), and the name and email address of the employee the code was issued to.

    Within the Access Codes list area you can also email codes to your employees by:

    • Clicking the mail icon on the far right.
    • Enter the employee's email and click the Send button.
    • After an employee redeems their code, their name will appear under Redeemed By.
    • Once your employee has successfully completed their course, the mail icon will change to a print icon that will allow you to view / print your employee's certificate of completion.
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