Refund Policy

Refunds are considered only for the following reasons:

  • Duplicate Transactions
  • Incorrect Course Purchase within FMC (FoodManagersCertification.com)

For a refund to be considered:

  • Purchase Transaction did not occur more than two (2) weeks previous.
  • No section of the course has been reviewed.  E.g., “Study” of the course has not begun if purchased.
  • If applicable to the course, the test has not been started.
  • A Certificate was not issued for the recent purchase in dispute.

Proctor Fee refund (For Proctered Exam)

  • 31 or more days prior to scheduled appointment time, full refund.
  • 5 – 30 days prior to scheduled appointment time, full refund of exam fee and Proctor fee minus a $10 cancellation fee.
  • Less than 5 days prior to scheduled appointment time, No Refund.

If your Refund Request passes the above requirements and you are still in need of a refund, you can request a refund by the following processes.

  • Log into your account.
  • Submit a “Support Ticket” stating the reason why you are seeking a refund.

When we have reviewed your refund request, we will promptly contact you within 24 hours during normal business hours.

For more information, contact the FoodManagersCertification.com by one of the following methods:

Phone: 903-893-3717
Email: http://www.FoodManagersCertification.com/contact
Mail: FoodManagersCertification.com
ATTN: Accounting
103 S Travis St., Ste 200
Sherman, TX 75090

 

Last Updated: 6/28/2019