Refund Policy

Refunds are considered only for the following reasons:

  • Duplicate Transactions
  • Incorrect Purchase within FMC (

For a refund to be considered:

  • Purchase Transaction did not occur more than two (2) weeks previous.
  • A Certificate was not issued for the recent purchase in dispute.

Examination Fee refund (For Proctored Exam)

  • 31 or more days prior to scheduled appointment time, full refund.
  • 5 – 30 days prior to scheduled appointment time, a refund of exam fee minus a $10 cancellation fee.
  • Less than 5 days prior to scheduled appointment time, No Refund.

Note:  Please communicate with the proctor service regarding their specific refund policy.

If your Refund Request passes the above requirements and you are still in need of a refund, you can request a refund by the following processes.

  • Log into your account.
  • Submit a “Support Ticket” stating the reason why you are seeking a refund.

When we have reviewed your refund request, we will promptly contact you within 24 hours during normal business hours.

For more information, contact the by one of the following methods:

Phone: 903-893-3717
ATTN: Accounting
1800 Teague Dr., Ste 301
Sherman, TX 75090


Last Updated: 2/22/2021