Refunds are considered only for the following reasons:

• Duplicate Transactions
• Incorrect Purchase within FMC (FoodManagersCertification.com)

For a refund to be considered:

• Purchase Transaction did not occur more than two (2) weeks previous.
• A Certificate was not issued for the recent purchase in dispute.

Examination Fee refund (For Proctored Exam)

• 31 or more days prior to scheduled appointment time, full refund.
• 5 – 30 days prior to scheduled appointment time, a refund of exam fee minus a $10 cancellation fee.
• Less than 5 days prior to scheduled appointment time, No Refund.

Note:  Please communicate with the proctor service regarding their specific refund policy.

If your Refund Request passes the above requirements and you are still in need of a refund, you can request a refund by the following processes.

• Log into your account.
• Submit a “Support Ticket” stating the reason why you are seeking a refund.

When we have reviewed your refund request, we will promptly contact you within 24 hours during normal business hours.

For more information, contact Food Managers Certification by one of the following methods:

Phone: 903-893-3717
Email: https://www.FoodManagersCertification.com/contact
Mail: Food Managers Certification
ATTN: Accounting
1908 W Taylor St
Sherman, TX 75092

Last Updated: 10/9/2023